How to report identity theft
If you think you’ve been a victim of fraud, report the issue to a member service representative immediately at 888.732.8562 to help minimize your losses.
Next, contact the three major credit bureaus to issue a fraud alert on your credit file. Once the alerts are activated, your creditors will contact you before new accounts are opened in your name.
After notifying the Credit Union of a fraudulent transaction, you may be asked to file a police report or other necessary documents or, take additional actions. Keep a copy of the police report for creditors and others who require proof of identity theft. The Credit Union will guide you through the process.
Credit reporting agency contact information
- Equifax: 800.525.6285
- Experian: 888.397.3742
- TransUnion: 800.680.7289
Online fraud liability
You are not responsible for any online fraud originating from Member Connect if it occurred through no fault of your own.
You must notify us of any fraudulent online transactions no later than 60 days from the date the statement containing the transaction was transmitted. Any device you use to access Member Connect should be protected by a firewall, anti-virus and/or other anti-malware security software.
If you share your User ID or your password with anyone, any actions they perform on your online accounts are considered to be authorized by you and may void zero liability.
What you can do to recover your identity
Once the immediate crisis has passed, take these additional steps to begin rebuilding your identity:
- File a complaint with the Federal Trade Commission (FTC) at IdentityTheft.gov.
- Close all accounts you suspect or know have been compromised.
- Change your account passwords for accounts that can’t be closed.
