If your gift card is not working as expected, you may do one of the following:
- Call the toll-free number, 866.902.6082, on the back of your card, for registration support, balance/account/transaction inquiries, to lock/unlock your card, etc.
- Contact SECU 24/7 Member Services toll-free at 888.732.8562 for assistance.
For closed cards with a remaining balance, visit this form and follow the instructions to submit a request for a refund of the remaining balance on your gift card.
Gift Card FAQs
Managing Your Card
I received an SECU Visa Gift Card. What should I do?
Before using your gift card, review the Visa Gift Card Cardholder Agreement and sign the back of the card. Activate and register your gift card, check your balance and transaction history, lock or unlock your card, or dispute fraudulent charges by calling 866.902.6082.
How do I activate and register my gift card?
You can activate and register your card and select a PIN by calling 866.902.6082.
Yes. Your card expires on the last day of the month displayed on the card. However, the underlying funds on your card do not expire.
Using Your Gift Card
You can use your card at any participating US or international merchant that accepts Visa cards and magnetic stripe transactions.
- Cash transactions, including ATM withdrawals, cash advances, cash back, or peer-to-peer payments
- Online gambling or illegal activity
- Recurring transactions such as utility service providers or health club fees
- Car rentals
- Cruise line purchases
- Pay-at-the-pump gas purchases
Yes. At check-in, hotels may ask to put a hold on your card for the amount of your stay or other expenses, making those funds unavailable for use. If the amount of the hold is greater than your card balance, the transaction could be declined. To avoid this, check in with another debit or credit card, and then use your SECU Visa Gift Card as final payment for your stay.
Should I use “debit” or “credit”?
You can use your card as either debit or credit. Debit transactions require you to enter your PIN, while credit transactions require your signature to authorize the purchase.
Yes. If your bill plus the tip amount exceeds your card balance, the transaction may be declined. If needed, ask the merchant to process a specific amount from the gift card and use another payment method to complete your purchase transaction.
Can I return a purchase made from my card?
Yes. Merchants can either return the funds back to your card balance or provide you with a cash refund or store credit.
- Trying to make a prohibited transaction.
See the “Where can’t I use my card?” FAQ above, for more information. - Purchase amount exceeds the balance on your card.
Ask the merchant to process a specific amount from the gift card, and use another payment method to complete your purchase transaction. - No funds on your card.
When you have used all the funds on your card, and you do not plan to make any returns on prior purchases, destroy the card and throw it away. - Your card may have been closed.
Please contact us using one of the contact options listed below.
Balances
You can check your balance by calling 866.902.6082, and entering the gift card number and CVV code.
How can I use my card for a purchase that exceeds my balance?
Ask the merchant to process a specific amount from the gift card and use another payment method to complete your purchase transaction.
Can I add more money to my card?
No. Once you have used all the funds on your card, and you do not plan to make any returns on prior purchases, destroy the card and throw it away.
Security and Fraud
Call 866.902.6082 to lock or unlock your card. While your card is locked, it will be declined for purchases.
How can I dispute a transaction?
Call 866.902.6082 as soon as possible to dispute a transaction.
What if my card is lost or stolen?
Call 866.902.6082 immediately to report your card lost or stolen.
